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Privacy policy

PRIVACY POLICY
Last updated: [02.09.2026.]

  1. DATA CONTROLLER

Name: [Raca Bar obrt za ugostiteljstvo, trgovinu i usluge]
Address: [Vugrovečka cesta 44]
VAT ID: [44516676563]
Email: [info@hotelraca.hr]
Phone: [+385 1 2000 610 - +385 98 970 9630]

  1. WHAT DATA WE COLLECT

We may collect the following data:

  • full name
  • email address
  • phone number
  • residential address
  • reservation details
  • information required by law for guest registration
  • technical website usage data
  1. PURPOSE OF PROCESSING

Data is processed for:

  • reservation management
  • guest communication
  • provision of booked services
  • compliance with legal obligations
  • protection of legitimate business interests
  1. DATA SHARING

We may share personal data only when necessary for:

  • reservation fulfilment
  • legal compliance
  • services provided by technical partners (e.g. payment gateway, booking system providers)
  1. DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes described or as required by law.

  1. YOUR RIGHTS

You have the right to:

  • access your personal data
  • rectify inaccurate data
  • request erasure where applicable
  • restrict processing
  • data portability
  • lodge a complaint with the competent data protection authority
  1. COOKIES

This website may use cookies and similar technologies to ensure functionality, analytics, and improve user experience.

  1. CONTACT

For all privacy-related requests please contact:

[Raca Bar obrt za ugostiteljstvo, trgovinu i usluge]
[info@hotelraca.hr]
[+385 1 2000 610 - +385 98 970 9630]

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TERMS & CONDITIONS

Last updated: [DATE]

  1. GENERAL PROVISIONS

This website and online booking system ("Booking Engine") are owned and operated by:

Property / Company Name: [Raca Bar obrt za ugostiteljstvo, trgovinu i usluge]
Address: [Vugrovečka cesta 44]
VAT / Tax ID: [44516676563]
Email: [info@hotelraca.hr]
Phone: [+385 1 2000 610 - +385 98 970 9630]

By using this website and completing a reservation, you acknowledge that you have read, understood, and accepted these Terms & Conditions.

  1. RESERVATIONS

A reservation becomes valid once the booking process has been successfully completed and a confirmation email has been received.
We reserve the right to refuse or cancel a reservation in the event of:

  • technical errors,
  • obvious pricing errors,
  • accommodation unavailability,
  • suspected misuse of the booking system.
  1. PRICES AND PAYMENTS

All prices are displayed in euros (EUR) and include applicable taxes and fees unless otherwise stated.

Available payment methods are displayed during the booking process.

  1. CANCELLATIONS AND REFUNDS

Cancellation terms, deadlines, and any applicable cancellation fees are displayed during the booking process and form an integral part of the confirmed reservation.

Refunds, where applicable, will be processed using the same payment method used for the reservation.

  1. CHECK-IN AND CHECK-OUT

Check-in time: [15:00H]

Check-out time: [11:00H]

Special requests regarding arrival or departure are subject to availability and cannot be guaranteed.

  1. PROPERTY USE

Guests agree to use the accommodation responsibly and in accordance with the applicable laws and regulations of the Republic of Croatia.

Guests are liable for any damage caused by themselves or members of their party during their stay.

  1. LIABILITY

We shall not be liable for:

  • loss, theft, or damage of guests' personal belongings,
  • service interruptions caused by force majeure,
  • events beyond our reasonable control.

Our total liability shall be limited to the amount paid for the reservation unless otherwise required by law.

  1. DATA PROTECTION

Personal data is processed in accordance with our Privacy Policy and applicable data protection laws.

  1. GOVERNING LAW

These Terms & Conditions shall be governed by the laws of the Republic of Croatia.

Any dispute arising from the use of this website or a reservation shall be subject to the jurisdiction of the competent courts in Croatia.

  1. CONTACT

For any questions regarding reservations or these Terms & Conditions, please contact:

[Raca Bar obrt za ugostiteljstvo, trgovinu i usluge]
[info@hotelraca.hr]
[+385 1 2000 610 - +385 98 970 9630]